If articles are removed from your luggage during your trip, without visible damage or reduction in weight, airlines cannot be held liable. Please report this loss to your private insurance company.

We do not accept liability for the following articles when contained in your checked luggage:

Fragile articles or articles sensitive to shock (laptop, cellular telephones, cameras and accessories), perishables, money, jewellery, valuable metals, silverware, stocks and shares, business documents, medicines, keys, passports or other identification documents.

If your missing luggage is not found within four weeks, AIR NAMIBIA will arrange for compensation according to international and national regulations and standards. The compensation is calculated according to the weight of the lost article.

We recommend you to prearrange insurance for you luggage as AIR NAMIBIA cannot guarantee a full compensation.

If the reason for the delay or cancellation falls within AIR NAMIBIA's responsibility we will carry costs for overnight stays, taxis and meals.
For any indirect costs (loss of income, missed appointments etc.) we cannot be held responsible.

Should your luggage be damaged during the flight or not arrive at your destination, we request you to report it immediately at the "Lost and Found" counter at your destination airport. Should you only realise the missing luggage at home, please report the missing article within 7 days to the AIR NAMIBIA office near you.

Should you be allocated a seat in a lower class than the one you booked and paid for, you are entitled to compensation.

Please note that special meals have to be ordered at least 72 hours before departure. If you do not receive your special meal we regret that no compensation is due, as we provide special meals without any additional charges.

Similarly to fastening your seatbelt at all times, it is recommended to stow any hand luggage, to avoid it tumbling, should the aircraft enter unexpected turbulence.

In some smaller aircraft used on domestic routes, the space in the cabin is limited. Any hand luggage that you do give up, will be returned to you immediately on your arrival at the aircraft.

All electronic equipment and gadgets transmit electromagnetic waves that could influence some of the aircraft's equipment. If you are uncertain whether you may use your device, be it a laptop for last minute changes to your presentation, or simply a CD player, kindly enquire from your flight attendant.

The size of an aircraft is no indication of its safety. All aircraft systems their, maintenance and the training of the aircrews follow stringent standards set in the industry as a whole. If propeller aircraft are used on regional flights it is simply an indication that this type of aircraft is more suitable for such routes.