If your missing luggage is not found within four weeks, AIR NAMIBIA will arrange for compensation according to international and national regulations and standards. The compensation is calculated according to the weight of the lost article.

We recommend you to prearrange insurance for you luggage as AIR NAMIBIA cannot guarantee a full compensation.

If your luggage is damaged during the transport thereof, it should be evaluated by a specialist. If repairs are possible AIR NAMIBIA will carry the costs up to a certain limit. If a repair is not possible or too expensive, we will reimburse the current replacement value.

Please supply us with the following information if you are claiming reimbursement

• Written Confirmation of the relevant "Lost & Found" office
• Ticket or boarding pass
• Baggage tag
• Invoice for the repair or confirmation of the repair cost
• Receipt of Purchase of the relevant article, or proof of age and replacement value
• Your banking details