International Check – in

For all intercontinental flights, passengers are required to check – in 3 hours before departure of the flight (irrespective of class of travel)

Regional Check – in

For all regional flights (excluding flights from Luanda passengers are required to check – in 2 hours before departure of the flight (irrespective of class of travel).
For flights out of Johannesburg in the morning, check – in is 1 hours and 30 minutes before departure.

Domestic Check – in

For all passengers on domestic flights passengers are required to produce some acceptable form of identification at check-in. Passengers are required to check in at least one hour prior to departure.
Between Hosea Kutako International Airport (WDH) and Eros Airport (ERS) The minimum connecting time between Hosea Kutako International Airport (WDH) and Eros Airport (ERS) is 3 hours.

E-Ticketing

An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. This form of airline ticket is rapidly replacing the old paper tickets.

Once a reservation is made, an e-ticket exists only as a digital record in the airline computers. Customers usually print out a copy of their receipt which contains the record locator (e.g. RCK23) or reservation number and the e-ticket number. (e.g. 186 2100333777)

Checking in with an e-ticket

To check in with an e-ticket, the passenger usually comes to the check-in counter and presents the confirmation or reservation code. In some airlines it's not even necessary to present the code, as the reservation is confirmed solely on the basis of the passenger's identity. After confirming the reservation, the passenger checks-in his/her luggage and is given a boarding pass.

Online Check – in

Queuing at busy check – in counters is now a thing of the past, thanks to our online “self check – in” system.

Other benefits of using our online self check – in system apart from saving time normally spent in the queue include the opportunity to choose your own seat, peace of mind knowing that you have been accepted on the flight even before you leave for the airport and being in full control of your journey.

Instead of waiting till you are the airport – if you are in possession of an electronic ticket bought online or through a ticketing agent – all you have to do is go straight to our online “self check – in” facility on our website, and check yourself in from the convenience of your own home or office.

The following are the basic and easy steps you need to follow to have the pleasant experience of checking yourself in.

Log onto our website at www.airnamibia.com.na and then click on the ‘Online Self check – in button and it will take you straight to the online check – in page.

1. Choose the language of your choice from options provide, i.e. English, German or Portuguese.
2. Identify yourself using one of the three options you prefer, comprising either:
   • Your e-ticket number, the number starting with 186 on your e-ticket receipt, representing the three digit numeric code for Air Namibia.
   • Your family name and flight details
   • The number of the credit card with which your e-ticket was purchased, then click on “continue”
3. After a successful passenger identification session, your flight details will be displayed, click “continue” and follow instructions and guidance provided by the system.
4. At the relevant stage through the check-in process, the system will assign you a seat number, which you may change by clicking on the “change” button. A seat map will show you your current seat as well as other seats available to choose from should you want to change. After selecting the new seat, click continue and you will now see a PDF version of your boarding pass on the screen, which you can print your own printer at home. Should you experience problems printing your boarding pass, please contact your nearest contact office.
5. If you experience problems during the online self check-in process, feel free to contact the Air Namibia representative(s) using contact details provided online.

The system opens for online “self check-in” 24 hours before departure of each flight, and closes 3 hours before the scheduled flight departure time.

When you arrive at the airport and have only hand luggage, Proceed directly through Immigration and Security Control to the boarding gate with your printed boarding pass and passport. If you have luggage which needs to be checked in, you don’t have to wait in a queue- go to the designated Air Namibia Baggage Drop off counter for self check-in passenger, drop your luggage there and proceed to your boarding gate.

Every time you fly Air Namibia, please go straight to our airline’s dedicated website at www.airnamibia.com.na and check yourself in anytime within the window period mentioned above.

e – Worldtracer

If your checked baggage is missing, one of our passenger agents will be pleased to complete a Property Irregularity Report (P.I.R.) for you. It is very important that you provide the agent with as much information as possible about the bag, including a good description of all contents, as this will be of great help in locating it. All information gathered will be entered into our WorldTracer Baggage tracing system, which is used by most airlines worldwide. Our local representative will contact you during your stay at your destination to keep you informed on the status of our search and will also inform you about possible compensation limits and reimbursement procedures for any emergency purchases.

New: You can also monitor the status of your missing or delayed baggage online with the WorldTracer Baggage tracing system. Enter the reference number from your P.I.R. and your last name to access details of your file. Access to your file will allow you to see (1) if we have located your baggage and (2) if delivery of your baggage has been arranged. This direct access also allows you to send us a message about any updated information you wish to add to your file.

Once your baggage is located, all efforts will be made to deliver it to you in a secure manner, as soon as possible. The P.I.R. will include the local baggage office telephone number so that you may also inquire about the status of your bag.

Upon your return home

Once you are back home, our Central Baggage Department will be responsible for communicating with you. Please be aware that we must receive your written request for compensation within 21 days of your return. In order to evaluate your file effectively, we ask that you kindly send us the following documents to the address below: the original P.I.R./report that was provided to you, your original airline ticket (or copy of E-ticket), any applicable receipts, any other relevant supporting documentation, and a brief overview of the situation including any details of which you would like us to be aware.

For international flights:

All lost/damaged baggage claims will be treated in accordance with the provisions of the Montreal Convention and its amendments.
In order to provide you with better service, Air Namibia is a member of SITA WorldTracer.

Liability limitations

As Air Namibia is not signatory of the IATA Interline Agreement, we are unable to accept baggage transferred from another airline, nor can we transfer it to another airline. To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure, when you check in. Air Transat cannot be responsible for baggage that is not checked in at that time. We thank you for your understanding.

Please note that Air Transat is not responsible for valuables, including but not limited to: fragile or perishable articles, currencies, electronics, keys, eyeglasses and eyewear, computers, medication and small medical devices placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See What you can bring for size and weight.

All sporting equipment is accepted only with a signed Limited Release, releasing Air Transat from any claim in regards to damage. For this reason, it is highly recommended that you arrange travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See what you can bring for size and weight.

Should you be travelling with a bag that is already damaged, one that is showing signs of age and wear, and/or packed beyond capacity,  you will be asked to sign a Limited Release Form to limit the airline's liability in this respect, before this item is accepted at check-in. We thank you for your understanding.

Air Namibia will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance.

Do not hesitate to contact us for baggage claims and mishandlings

Air Namibia
Baggage Claims
Tel.  +264 61 299 6163
Fax. +264 61 299 6198
E-mail: baggageclaims@airnamibia.aero

The support agents at the Air Namibia Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us.

At all international airports AIR NAMIBIA passengers travelling Business Class will have access to our generous Lounges. In Frankfurt passengers are invited to make use of the Delta Lounge. (Located in terminal 2, opposite gate D8).

n Johannesburg and Cape Town passengers are welcome to make use of the Premier Lounge.
Business Class Passengers in Windhoek are welcome to enjoy the hospitality of the Oshoto Business Class lounge at Hosea Kutako Airport.
Luanda lounge = TAAG airlines business class lounge

Hosea Kutako International Airport - Windhoek
Windhoek HOSEA KUTAKO International Airport is situated 45 km east of Windhoek. Shuttles, taxis and car rental agencies provide transportation to the city centre from HKI Airport. Journey time is 30 minutes.

HKI has one terminal which provides facilities for travelers such as a bank, post office, international telephone call and fax facility, a restaurant and bar, and a duty-free shop, car rentals, shops, taxis and buses during airport hours.

Eros Airport - Windhoek
Windhoek also has a smaller airport, the Eros Municipal Airport, which is the operational base for Air Namibia's domestic flights. It is located 5 km south of the Windhoek city centre. The distance between Hosea Kutako International Airport and Eros Airport is 45 km. Taxis and shuttles, as well as Car rentals are readily available.  A Restaurant is available during airport hours.

Frankfurt Airport
The airport is located 13kms South West of Frankfurt am Main. Air Namibia  check-in counters are at Frankfurt Airport Terminal 2. Check-ins Counters will occupy desks 880 - 889.

Cape Town
Cape Town International Airport is South Africa's second largest airport and a prime tourism gateway. The Western Cape is one of this country's major tourist destinations, and Cape Town International Airport prides itself on the role it plays in the region. The airport is often the visitor's first encounter with South Africa, and the airports company of South Africa strives to achieve and maintain world-class levels of service excellence.

Johannesburg
O.R Tambo International Airport (ORTIA) is the air transport hub of Southern Africa, catering for over 11 million passengers each year. With more than 18 000 people employed by various companies at O.R. Tambo International Airport plays a vital role in the city's and Gauteng province's economy and boasts an impressive infrastructure that has expanded by thousands of square metres from its modest origins.

Business Class: In addition to the 10 Audio channels we keep a portable video machine for your convenience. Here you could make a selection of movies from our onboard video library and view them at your leisure. Economy Class: Our movie and audio channels, as well as our selection of newspapers and magazines are bound to keep you entertained throughout the flight. The entire selection is, needless to say, available in English and German.

Sit back, relax and enjoy the latest movies on circuit, classical music or the latest hits on the music scene, on all AIR NAMIBIA long range flights - needless to say with comfortable padded earphones and stereo quality sound.

For all movies a German and English sound track is available. We also carry a variety of English and German magazines and newspapers to cater for your reading pleasure.

Our newly conceptualized in-flight magazine "Flamingo" will inform you about the latest happenings in Namibia; richly illustrated the "Flamingo" will inform you about attractions of a truly fascinating continent. For enthusiasts of Sport, Literature and culinary delights the "Flamingo" is guaranteed to impress with a variety of tips and information. Naturally you will also find information about AIR NAMIBIA'S route map and in-flight entertainment in our In-flight magazine

Please keep all your travel documents (tickets, passport etc.) within easy reach, as well as your travel insurance documentation.

Each flight between Europe and southern Africa will be a pleasant one aboard AIR NAMIBIA.

Shortly after departure we will serve dinner, thereafter the cabin lights will be dimmed for the night flight.

Would you like some entertainment, our extensive Video and Audio program is available for all passengers.

Healthy Travel Tips

How to reach your destination feeling fresh and relaxed

• BE PREPARED

Get a good night’s sleep before you travel, eat a light meal and take some light exercise before arriving at the terminal.

• DRESS DOWN

Wear loose, comfortable clothing and shoes that are not too restrictive.

• HYDRATE

On longer journeys low cabin humidity can cause dry eyes, nose and throat. Drink plenty of water and fruit juice (keep alcohol, tea and coffee to a minimum as these can lead to dehydration). If possible, remove contact lenses and apply skin moisturizer and lip balm.

• UNDER PRESSURE

Occasionally your ears may feel blocked during take-off and landing. To help ease pressure, try sucking a sweet or yawning.

• KEEP MOVING!

Keeps your circulation going by standing up and walking in the aisle when possible. By carrying out some simple stretching exercises in your seat every few hours you will feel much fresher on arrival. Flex different muscles in your feet, legs, arms, shoulders and neck. Sluggish circulation causes tiredness, muscle cramps and water retention (the cause of swollen feet). It can also result in blood clots, which can be dangerous if they move to a vital organ.

• EAT RIGHT

Eat a light, well-balanced meal before you travel and a smaller helping than usual on the aircraft. Avoid too much salt, sugar and dairy products – and also try to steer clear of fizzy drinks and gaseous food. Moderate your intake of alcohol, tea and coffee, and drink lots of water throughout the flight. Eating and drinking in excess, or consuming the wrong kinds of food, can lead to indigestion and uncomfortable bloating.

• STAY FOCUSED

If you are prone to motion sickness during take-off, landing or in the event of turbulence, focus on a fixed object. Some people believe that applying pressure to your earlobes can reduce nausea.

Air Namibia allows per passenger, 20 kg for Economy Class and 30kg for Business Class passengers. Infants not occupying a seat are entitled to a free baggage allowance of 10kg.

Air Namibia subscribes to the baggage security guidelines recommended by the International Airline Transport Association (IATA).

Passengers may carry on board the following:

For safety and comfort,  each Passenger is allowed to carry on board only one-piece hand baggage, which should not exceed these dimensions:

Cabin baggage weight and dimensions limits: All Classes
Number of pieces: 1
Total max. Weight:  7kg
Max size: Total 112cm (55cm X 40cm X 20cm)
Restrictions on the quantity of liquids allowed through airport security search remain in place.

List of items allowable unconditionally in cabin

Free carry on items:

The following items may be carried free of charge by all passengers except infants;

• 1 overcoat, wrap or blanket
• 1 umbrella or walking stick
• 1 ladies handbag
• A reasonable amount of reading material
• 1 small camera
• Small laptop
• 1 collapsible baggage trolley
• Crutches and/or braces/prosthetic devices, which the passenger is dependent on.
• One briefcase or laptop-sized bag

Each passenger is allowed only one piece of hand baggage conforming to the size and weight mentioned above.
Hand baggage exceeding the above dimensions or the number allowed, must be checked in.
Carry-on baggage must be stowed underneath the seat in front of the passenger or in the overhead compartment. Please note that security items such as knives, nail clippers, blades, or any sharp and/or pointed objects must be removed from carry-on baggage and packed in checked baggage.

Examples of items permitted in carry-on baggage include:

• Electronic equipment such as cell phones, portable music players, laptops
• Non-metallic nail files
• Syringes or needles for personal medical use with needle guard in place. These have to be accompanied by the medication in its original labeled container

For Your Convenience

Before proceeding to the departure area, please check and ensure that your hand baggage quantity, weight and dimensions meet the recommended guidelines.

The airport authorities have placed hand baggage sizers at check-in counters and at the entrance to departure halls. Please use these sizers to ensure that your hand baggage size conforms to the stated measurements.

If your hand baggage does not conform to the size specified, airline personnel may disallow entry into the departure area. You will then have to return to the check-in counter.

Should you need further assistance, please consult our airline passenger handling staff or your travel agent.

Please ensure that you do not pack items specified in this list in your carry-on or checked baggage.

Medically necessary needles and syringes are exempt from these prohibitions if passengers have in their possession prescription medication with a professionally printed label that identifies the medical office, pharmacy, or manufacturer of the medication.

Prohibited Items:

For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:

• Explosives, munitions, fireworks, and flares
• Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
• Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
• Oxidizing substances such as bleaching powder and peroxides
• Flammable liquids such as paints and adhesives
• Flammable solids such as safety matches and articles which are easily ignited
• Disabling devices such as mace or pepper sprays, with irritant properties
• Poisons such as arsenic, cyanides, or insecticides
• Radioactive materials
• Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
• Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials
• Lighters (butane, absorbed fuel, electric, battery-powered, and novelty lighters) are not to be carried on the person, or in the carry-on and checked baggage. This ruling by The Transportation Security Administration (TSA) applies to all passengers arriving into or departing from United States of America.

Restricted Items:

In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:

• Knives (including hunting knives, swords, and pocket knives)
• Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) considered illegal by local law
• Weapons such as whips, baton, or stun gun
• Toys guns/gun shaped items or look-alikes, hand-cuffs
• Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
• Devices with spillable batteries
• Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight
• Baby strollers
• Any other items which are deemed security hazards by local law
• Any other items that resemble or have similar functions to the above items
• Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local conditions, the items may not be returned to you.

Transporting your pet can be a stressful experience for both you and your beloved pet. Air Namibia is committed to providing caring, comfortable, stress-free service for both of you.

Pet Travel Services

The carriage of pets in the aircraft cabin is not permitted, with the exception of "seeing-eye dogs."

In general  pet travel service allows you to check in and collect your pet from the cargo terminals at your flight's departure and arrival airports.

In both cases, your pet will travel in full comfort in the air-conditioned cargo hold, located just beneath the passenger cabin.

Arrangements:

As advance arrangements for pet travel services are required, please alert your travel agent or local Air Namibia office at the time of booking that you will be traveling with your pet to ensure an easy journey for all. Our staff will check on space availability and provide advice on the regulations and requirements for the carriage of pets to your country of destination and/or transit points.

Charges:

Pets - together with their containers - will be treated as excess baggage and charged accordingly before being transported to the cargo hold.
Essential Documents and Health Requirements: Please ensure that you have the following documents ready for your pet, at least seven days prior to departure:

• Valid export/import permits from the relevant governments of your destination/transit countries.
• Valid health and rabies vaccination certificates from appropriate government authorities of your destination/transit countries.
• Any additional or special documents that may be required by governments of your destination/transit countries Note: Please also ensure that your pet meets the appropriate quarantine requirements. Your pet may be subjected to quarantine on arrival at your expense. The quarantine period may vary, at the discretion of your destination(s) veterinary authorities.

Comfort and Care

Animals travel under less stress when they become accustomed to their shipping container before they travel. To familiarize your pet with its container, place a favourite toy or treat inside the containers to create a positive and comfortable association.

Whenever possible, book a direct, non-stop flight and avoid holiday or weekend travel. Consider schedules that minimize temperature extremes—for example, try to avoid travel during excessively hot or cold periods. Morning or evening flights are preferable during the summer months.

Container Requirements

The design and construction of the container must conform to IATA LIVE ANIMALS REGULATIONS. In general, you will have to provide your pet with a correct-sized, well-ventilated, and leak-proof container which meets the following requirements:

• Enough space for them to turn about normally while standing
• Enough space for them to stand and sit erect and lie in a natural position
• Adequate ventilation on at least 3 sides (with the majority of the ventilation on the upper part of the container)
• Food and water troughs accessible for replenishment from outside of the container
• If wooden crates are used, the sides must be at least 0.5 inch thick

Suitable pet containers are usually available in most professional pet stores. Feeding and watering instructions must be affixed to the container. As our handling agents would like to address your pet by their name, it would be useful if you could indicate your pet's name on the container, as well.

Excess baggage charges

Piece Concept

The excess baggage charges apply from Europe to Windhoek, Cape Town, Johannesburg and Luanda return.

• When the weight is more than 20kg but not above 30kgs, an excess baggage charge applies.

Baggage in excess of the free baggage allowance as set out above, shall be charged per Kilogram on SW services as follows:

The excess baggage charges apply to the highest normal direct adult one way economy class fare

• in effect on the date of issuance of the excess baggage ticket
• in the direction of travel
• From the point of which checked baggage allowance is exceeded to the first point at which baggage is collected by the passenger (excluding any transfer points).

Any baggage in excess of the above allowances is subject to excess baggage charges.

Weight Concept

Excess Baggage for weight concept should be calculated at 1.5% of the full IATA one-way fare to the destination.

Important

• Every single baggage should not exceed the limit of 20kg (Economic class) and 30kg (Business class). Baggage weighing more than the required amount will not be accepted.
• Kindly remember to attach a name and address tag to your bags. We recommend that you also place a baggage tag with your name and address inside each item of baggage in case baggage tags fall off the conveyor belt between check-in and loading.

If your baggage is damaged on arrival, or does not turn up:

• Contact Air Namibia staff immediately on  Tel. +264 61 299 6163 ,Fax: +264 61 299 6198   or email us at    baggageclaims@airnamibia.aero    Details of your baggage will be taken and you will be offered immediate assistance
• You will be given a file reference number, which you should keep safe
• You can track lost baggage online if you have a file reference number. Track your baggage here.
• Air Namibia' liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check-in time.
• If your baggage has been delayed, arrangements will be made to have it delivered to your local address when it arrives. This service is not available in some countries due to local government restrictions.
• Should you need to make a claim for compensation, this will be required in writing within seven days after your arrival to your nearest Air Namibia airport office or you should contact your insurance company.
• To help us process your claim quickly, please quote the reference given to you when you reported your baggage as delayed or damaged.

Insurance and baggage liability limitations

Whilst we will make every attempt to ensure your baggage is handled with care, you should know that Air Namibias' liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.

The extent of airline liability is not based on the weight of the luggage nor its value. Air Namibia does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.

Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your cabin baggage. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.

If your checked baggage is missing, one of our passenger agents will be pleased to complete a Property Irregularity Report (P.I.R.) for you. It is very important that you provide the agent with as much information as possible about the bag, including a good description of all contents, as this will be of great help in locating it. All information gathered will be entered into our WorldTracer Baggage tracing system, which is used by most airlines worldwide. Our local representative will contact you during your stay at your destination to keep you informed on the status of our search and will also inform you about possible compensation limits and reimbursement procedures for any emergency purchases.

New: You can also monitor the status of your missing or delayed baggage online with the WorldTracer Baggage tracing system. Enter the reference number from your P.I.R. and your last name to access details of your file. Access to your file will allow you to see (1) if we have located your baggage and (2) if delivery of your baggage has been arranged. This direct access also allows you to send us a message about any updated information you wish to add to your file.

Once your baggage is located, all efforts will be made to deliver it to you in a secure manner, as soon as possible. The P.I.R. will include the local baggage office telephone number so that you may also inquire about the status of your bag.

Upon your return home

Once you are back home, our Central Baggage Department will be responsible for communicating with you. Please be aware that we must receive your written request for compensation within 21 days of your return. In order to evaluate your file effectively, we ask that you kindly send us the following documents to the address below: the original P.I.R./report that was provided to you, your original airline ticket (or copy of E-ticket), any applicable receipts, any other relevant supporting documentation, and a brief overview of the situation including any details of which you would like us to be aware.

For international flights: All lost/damaged baggage claims will be treated in accordance with the provisions of the Montreal Convention and its amendments.

In order to provide you with better service, Air Transat is a member of SITA WorldTracer.

Liability limitations

As Air Namibia is not signatory of the IATA Interline Agreement, we are unable to accept baggage transferred from another airline, nor can we transfer it to another airline. To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure, when you check in. Air Transat cannot be responsible for baggage that is not checked in at that time. We thank you for your understanding.

Please note that Air Transat is not responsible for valuables, including but not limited to: fragile or perishable articles, currencies, electronics, keys, eyeglasses and eyewear, computers, medication and small medical devices placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See What you can bring for size and weight.

All sporting equipment is accepted only with a signed Limited Release, releasing Air Transat from any claim in regards to damage. For this reason, it is highly recommended that you arrange travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See What you can bring for size and weight.

Should you be travelling with a bag that is already damaged, one that is showing signs of age and wear, and/or packed beyond capacity,  you will be asked to sign a Limited Release Form to limit the airline's liability in this respect, before this item is accepted at check-in. We thank you for your understanding.

Air Transat will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance.

Do not hesitate to contact us for baggage claims and mishandlings

Baggage Claims

Tel. +264 61 299 6163
Fax. +264 61 299 6198
E-mail: baggageclaims@airnamibia.aero

The support agents at the Air Transat Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us.

ARTICLE 9 : BAGGAGE

9.1 ITEMS THAT ARE NOT ACCEPTABLE AS BAGGAGE

9.1.1 You may not include in your Baggage:

9.1.1.1 items which do not constitute Baggage as defined in Article 1 of these Conditions;

9.1.1.2 items which are likely to endanger the aircraft or persons or property on board the aircraft, such as items specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA), and in our Regulations (further information is available from us on request); 9.1.1.3 items that we cannot carry due to the applicable laws, regulations or orders of any state to be flown from, to or over;

9.1.1.4 items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size or character, or which are fragile or perishable, having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

9.1.1.5 Live animals, except as provided for in Paragraph 11 of this Article.

9.1.2 We cannot carry firearms and ammunition (other than for hunting and sporting purposes) as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage in accordance with our Regulations. When you present a firearm for carriage it must be unloaded, the safety catch must be on, and it must be suitably packed. Carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations.

9.1.3 You may not include in Checked Baggage fragile or perishable items, money, jewellery, precious metals, computers or other electronic devices, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

9.1.4 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage in accordance with our Regulations, but will not be permitted in the cabin.

9.1.5 If, despite being prohibited, any items referred to in Paragraphs 9.1.1 or 9.1.2 or 9.1.3 are included in your Baggage and we carry the Baggage, we shall not be responsible for any loss of or damage to such items.

9.2 RIGHT TO REFUSE CARRIAGE

9.2.1 We may refuse to carry items described in Paragraph 9.1 that are prohibited from carriage as Baggage, and may refuse further carriage of any such items upon discovery.

9.2.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, contents or character, or for safety or operational reasons (including Baggage which does not belong to you and which you have pooled with your own Baggage), or for the comfort and convenience of other passengers. We will not be liable for refusing to carry such Baggage. Information about unacceptable items is available upon request.

9.2.3 Unless advance arrangements for its carriage have been made with us, we may carry any Baggage which exceeds the applicable free allowance on a flight other than the flight we carry you on.

9.2.4 We may refuse to accept Baggage as Checked Baggage unless it is in our reasonable opinion properly and securely packed in suitable containers to ensure safe carriage with ordinary care in handling. Information about packing and containers unacceptable to us is available upon request.

9.3 OUR RIGHT TO REQUIRE A SEARCH

For reasons of safety and security, we may request that you permit a search, x-ray or scan to be made of your person or Baggage, and we may search or have searched your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Paragraph 9.1.1 or any firearms or ammunitions which have not been presented to us in accordance with Paragraph 9.1.2. If you are unwilling to comply with such request we may refuse to carry you or your Baggage. We are not liable for any Damage caused by a search, x-ray, or scan, unless such Damage is due to our fault or negligence.

9.4 CHECKED BAGGAGE

9.4.1 Upon delivery to us of your Baggage for check-in, we shall take custody of the Baggage and issue a Baggage Identification Tag for each piece of Checked Baggage.

9.4.2 If your Baggage has no name, initials or other personal identification, you must affix such identification to the Baggage before we will accept it.

9.4.3 We will carry your Checked Baggage on the same aircraft as yourself, unless we decide for safety, security or operational reasons to carry the Checked Baggage on another flight on which space is available. In such event, you shall be entitled to compensation for delay to the extent provided in the Convention, unless the reason the Baggage could not be carried on our flight is due to late check-in or other factors within your control. This paragraph shall not apply to Baggage in excess of the free Baggage allowance, carriage of which is subject to our Regulations.

9.5 FREE BAGGAGE ALLOWANCE

You may carry free of charge the amount of Baggage specified in our Regulations, which are available upon request from us or our Authorized Agents and are available at out ticketing offices and check-in counters.

9.6 CARRIAGE OF BAGGAGE THAT EXCEEDS THE FREE BAGGAGE ALLOWANCE

We reserve the right to refuse to carry Baggage that exceeds the free Baggage allowance. Baggage in excess of the free Baggage allowance will be carried at our discretion subject to space and weight limitations. You must pay a charge for the carriage of Baggage in excess of the free Baggage allowance including Unchecked Baggage retrieved from you at any time up to the time of boarding the aircraft at the rate and in the manner provided in our Regulations. We may raise this charge at the point of your departure, stopover or destination. These rates are available from us upon request and are available at our ticketing offices and check-in counters.

9.7 EXCESS VALUE DECLARATIONS AND CHARGES

9.7.1 You may declare a value for Checked Baggage in excess of the applicable liability limits. If you make such a declaration, you must pay additional charges in accordance with our Regulations

ARTICLE 9: BAGGAGE

9.8 UNCHECKED BAGGAGE

9.8.1 Any Baggage which you carry on the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items that cannot be stored in this manner or items that we consider of excessive weight or size or of an offensive nature will not be permitted in the cabin.

9.8.2 Objects that we consider unsuitable for transportation in the cargo compartment (including delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment provided we have given our permission in advance. You must pay a charge for the transportation of such objects in accordance with our Regulations.

9.9 COLLECTION AND DELIVERY OF BAGGAGE

9.9.1 You must collect your Baggage as soon as it is available for collection at your destination or Stopover. If you do not collect your Baggage within reasonable time, we may charge you a fee for storing it. Should your Checked Baggage not be claimed within three months of the time it is made available, we may dispose of it without any liability to you.

9.9.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of Baggage. Failure to produce the Baggage Identification Tag shall not prevent delivery provided the Baggage Check is produced and the Baggage is identified by other means.

9.9.3 If a person claiming Baggage is unable to produce the Baggage Check or a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage, and if required by us, indemnifies us for any loss, damage or expense which we may incur as a result of such delivery.

9.9.4 Acceptance of Baggage by the person bearing the Baggage Check without complaint at the time of delivery creates a presumption that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

9.10 UNCLAIMED BAGGAGE

If you do not claim your Baggage within six months of the day we make it available to you, we are entitled to presume that you have abandoned the Baggage and we may dispose of the Baggage without any liability to you.

9.11 CARRIAGE OF ANIMALS

9.11.1 Subject to our advance permission and Regulations, we will accept animals such as dogs, cats, household birds, and other pets for carriage when properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit.

9.11.2 If accepted as Baggage, the animal, together with its container and food carried, shall not be included in your free Baggage allowance but shall constitute excess Baggage, for which you must pay the applicable charge. Animals must be carried in the cargo compartment of the aircraft, and are not allowed in the passenger cabin.

9.11.3 Subject to our Regulations, guide dogs accompanying sight/hearing impaired Passengers, together with containers and food, will be carried free of charge in addition to the normal free Baggage allowance.

9.11.4 Our acceptance for carriage of animals is subject to the condition that you assume full responsibility for the animals. Where carriage is not subject to the liability rules of the Convention, except in the case of our own negligence, we will not be liable for injury to, loss of, delay of, sickness of or death of the animal.

9.11.5 We will have no liability of any such animal not having the necessary exit, entry, health and other documents necessary or convenient with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.

9.12 ITEMS REMOVED FROM PASSENGERS BY AIRPORT SECURITY PERSONNEL

We will have no liability to you for the loss of or damage to any item that the airport security personnel, acting in accordance with government regulations, remove from you or your Baggage, even if the airport security personnel give the items to us.

New Cabin Items Restrictions

This to bring to your attention that the Air Namibia Authority - SW has announced the introduction of cabin Items restrictions as part of a global precautionary measure to protect aircraft against possible liquid explosive threats. These rules are aligned to International Civil Aviation Organization (ICAO) standards.

All passengers traveling on international flights from Namibia or transiting Windhoek to connect on International flights will therefore be restricted from carrying certain liquids, aerosols and gels in the cabin of aircraft.

Sealed transparent bag

Passengers flying to any international destinations out of Windhoek will be required to place essential liquids to be carried on board in a re-sealable clear plastic bag with a capacity of not more than one litre. Each item containing liquid cannot exceed 100ml in quantity and must fit comfortably inside of the sealed bag. When proceeding through airport security checkpoints, the bag must be separated from any other cabin baggage. Exempted are liquids required for medical purposes including baby food.

Duty free purchases

Any duty free liquid, gel or aerosol products purchased after security checkpoints should be placed in special security bags by the store and customers connecting to further destinations are advised to keep these sealed throughout their journey. If these limitations are not adhered to, items will be confiscated by airport security and airlines will unfortunately not be in a position to recover these for customers.

Check-in

Travelers are urged to prepare for the new rules in the pre travel stage of their trip and allow extra time at check-in and security check points arriving at least three hours before the flight departure.

Baggage at Check-in

When you check-in, you may be asked some questions about your baggage:

• Did you pack your own bags?
• Are you aware of all the contents of your baggage?
• Has your baggage been left unattended or out of your sight since you packed it?

We recommend you take anything you may need on the flight with you, including medication and keys. All medication should have a professional pharmaceutical label on the container if you are transporting medication in your carry-on luggage. If you require a medical syringe, you must have the needle guard intact.

All checked baggage must have your name, address and telephone number or email on the outside of the bag. You are strongly encouraged to put your name and address on the inside of the bag as well should the outside tag be separated from the bag. Air Namibia may refuse baggage at check-in unless it is labeled.

Excess Value Declarations and Charges

You may declare a value for your checked baggage in excess of the applicable liability limit. If you make such a declaration, you must pay additional charges in accordance with our regulations.

Our maximum liability for damaged or missing baggage under the Warsaw Convention is $20.00 US per kilogram. Air Namibia will not accept liability for valuables, fragile or perishable articles including money, jewellery, cameras, video and electronics equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts or similar items, computers and medication.