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| Welcome to Air Namibia’s Frequent Flyer Programme called “Reward$”. Joining, becoming and remaining a member of our Reward$ Programme enables you to earn valuable miles generously from all your future travels with Air Namibia. From domestic, regional to our international flights, you can earn award miles on virtually every flight operated by Air Namibia. These valuable miles can be redeemed and exchanged for free tickets, discounts on future ticket purchases, and can also be used to upgrade from economy to premium and business class cabins. In addition, accumulated miles can be used to pay for excess baggage. Miles are transferable between members, and can also be used to purchase a ticket or redeemed for services for another person other than the member. Joining and becoming a member is absolutely free, PLUS you get up to 500 free complimentary miles upon successfully subscribing to become a member. For information and how the programme works, please select the appropriate topic below: |
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| How can I register: You can register online by visiting our website: www.airnamibia.com.na , onboard or at any Air Namibia Ticketing office. You will receive a membership pack including your permanent card 2-3 weeks after your first flight on any Air Namibia flight after registration. |
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| Enrolment Bonus: Enrolment Bonus is 500 miles. Enrolment bonuses are allocated to the member’s account on first activity after registration. |
| Electronic Bonus: An Electronic Bonus of 300 will be allocated to the member on first activity if the member has registered online and selected his communication preference to be e-mail. |
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| Activation Rules: A membership account will automatically be activated after the first activity/flight after registration and the transaction is successfully processed and miles are allocated to the member’s account. Once the account is activated a membership pack will be generated and communicated via normal postage (traditional mail) to the member. The membership pack will include items as specified within the Member Communication Section. |
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| Miles Expiry: Miles are valid for five (5) years after the year in which they were earned. Miles due to expire will always be reflected on your Mileage Summary. Awards can be requested before miles expire and can be used anytime within 3 months of date of issue. However, if they are not used within this period they will be forfeited. Miles will expire at the end of each financial year on 31 March. |
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| Missing Miles: If your Miles are not credited for any reason, they can be promptly credited provided the relevant documentation is submitted timeously. It is essential to keep all the relevant documentation including original boarding passes, copies of airline tickets and copies of e-ticket receipts. Members can also claim missing miles online by entering the e-ticket number without the airline code “186”, or contact our Call Center for assistance. |
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| Tiering Criteria and Benefits: The more you fly the quicker you could get to the next tier level, which of course allows you many more benefits. |
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| Tier |
Requirements |
Card Replacement Costs |
Appreciation Bonus |
Tier Duration |
Tier Activity Bonus |
Tier to Tier Bonus |
| SILVER |
On Enrolment |
NAD 50 or 200 Miles |
|
2 Years |
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| GOLD |
30 000 Miles |
NAD 50 or 200 miles |
2500 for every 10 000 tier miles |
2 Years |
15% Extra Miles |
From SILVER to GOLD status 3 000 Miles |
| PLATINUM |
50 000 Miles |
No cost |
2500 for every 10 000 tier miles |
2 Years |
35% Extra Miles |
From GOLD to PLATINUM status 5 000 Miles |
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| Services |
Silver |
Gold |
Platinum |
| Dedicated Contact Centre |
x |
x |
x |
| Sector Tiering |
x |
x |
x |
| Appreciation Bonus Miles |
|
x |
x |
| Threshold Bonus Miles |
|
x |
x |
| Tier Activity Bonus Miles |
|
x |
x |
| Priority Check-in |
|
x |
x |
| Lounge access |
|
Member |
Member + 1 |
| Excess baggage |
|
15kg |
20kg |
| Expediting and change fee exemption for Awards |
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|
x |
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| Mileage Earning Table |
| From |
To |
Miles |
Economy |
Business Class |
Economy |
Business Class |
50% Miles flown in discounted Economy Class fares. |
25% Miles flown in discounted Economy Class fares. Booking classes |
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|
Y,S,M,B,H,Q |
C,D,J |
Y,S,M,B,H,Q |
C,D,J |
K,L,T,U |
E,V,G |
| WDH |
FRA |
5,034 |
100% |
125% |
5034 |
6292 |
2,517 |
1,258 |
| WDH |
JNB |
722 |
100% |
125% |
722 |
903 |
361 |
181 |
| WDH |
CPT |
796 |
100% |
125% |
796 |
994 |
396 |
198 |
| WDH |
WVB |
159 |
100% |
125% |
159 |
199 |
79 |
40 |
| WVB |
CPT |
792 |
100% |
125% |
792 |
990 |
398 |
199 |
| WDH |
LAD |
982 |
100% |
125% |
982 |
1227 |
491 |
245 |
| WDH |
ACC |
2,270 |
100% |
125% |
2270 |
2838 |
1,135 |
568 |
| JNB |
ACC |
2,898 |
100% |
125% |
2898 |
3623 |
1,449 |
725 |
| WDH |
LUN |
886 |
100% |
125% |
886 |
1108 |
443 |
222 |
| JNB |
LUN |
745 |
100% |
125% |
745 |
931 |
373 |
186 |
| WDH |
MUB |
447 |
N/A |
N/A |
447 |
|
224 |
112 |
| WDH |
VFA |
646 |
N/A |
N/A |
646 |
|
323 |
162 |
| ERS |
OND |
332 |
N/A |
N/A |
332 |
|
166 |
83 |
| ERS |
MPA |
578 |
N/A |
N/A |
578 |
|
289 |
145 |
| WVB |
CPT |
792 |
N/A |
N/A |
792 |
|
396 |
198 |
| WVB |
JNB |
882 |
N/A |
N/A |
882 |
|
441 |
220 |
| ERS |
NDU |
364 |
N/A |
N/A |
364 |
|
182 |
91 |
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| Please Note the following: |
| ALL flights as of 01 January 2004 until 31 October 2009 will have the standard Economy Class miles regardless of the class of travel. |
| ALL flights from 01 November 2009 (after the implementation of the new Reward$ programme) will be allocated the miles for the actual class of travel. |
| Please note that miles will not be allocated without proof of flight e.g. boarding stub, ticket or e-ticket. We will not use flight history from the system to load miles onto a member’s account. |
| Members need to fly once after registration in order to activate their accounts before miles can be used to redeem tickets, request for an upgrade or transfer miles from his account to another member’s account. |
| Unfortunately we are no longer accept old boarding stubs - as the deadline for submission was 31 October 2010. |
| Spending Miles: How will you go about spending your miles on Reward$ tickets? |
Call: +264-61-2996111 (Air Namibia Call Centre) OR
Email: Rewards@airnamibia.aero and Call.Center@airnamibia.aero
Website: Log on to http://www.airnamibia.com.na and request your Award online. |
| If you do not have enough miles for a free ticket you can purchase miles in batches of 1000 miles at N$220 – this is only applicable if you have 50% or more of the value of the Award ticket available. |
| Award tickets must be requested 5 working days before the flight and are valid for 3 months from date of issue. Please note that there are a limited number of seats allocated for Award tickets on each flight. Your Award request will be processed by the Air Namibia Call Centre and after payment of airport taxes has been received the ticket will be issued. |
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| Spending Table – Return |
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| Return |
Business Mileage |
Economy Mileage |
| Booking class |
Z Class |
X Class |
| Travel within Namibia |
n/a |
15 000 |
| (Ondangwa, Walvis Bay, Mpacha) |
25 800 |
15 000 |
| Travel between Namibia and South Africa |
33 500 |
19 430 |
| (Johannesburg, Cape Town) |
33 500 |
19 430 |
| Travel between Namibia and Angola |
33 500 |
19 430 |
| (Windhoek, Luanda) |
33 500 |
19 430 |
| Travel between South Africa and Angola |
43 500 |
25 230 |
| (Cape Town, Johannesburg. Luanda) |
43 500 |
25 230 |
| Travel between South Africa and Botswana |
43 500 |
26 500 |
| (Johannesburg, Cape Town, Maun) |
43 500 |
26 500 |
| Travel between South Africa and Zimbabwe |
43 500 |
26 500 |
| (Johannesburg, Cape Town, Vic Falls) |
43 500 |
26 500 |
| Travel between Southern Africa and Ghana |
51 000 |
29 580 |
| (Johannesburg, Cape Town, Accra, Windhoek) |
51 000 |
29 580 |
| Travel between South Africa, Namibia and Zambia |
33 600 |
19 488 |
| (Johannesburg, Cape Town, Windhoek, Lusaka) |
33 600 |
19 488 |
| Travel between Namibia and Botswana |
n/a |
19 000 |
| Travel between Namibia and Zimbabwe |
n/a |
19 000 |
| Travel between Namibia and Europe |
80 500 |
52 500 |
| Travel between Southern Africa and Europe |
80 500 |
52 500 |
| (Johannesburg, Cape Town, Lusaka, Maun, Vic Falls, Luanda) |
80 500 |
52 500 |
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| Spending Table One-Way |
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| One-way Awards |
Business Mileage |
Economy Mileage |
| Booking class |
Z Class |
X Class |
| Travel within Namibia |
n/a |
7 500 |
| (Ondangwa, Walvis Bay, Mpacha) |
n/a |
7 500 |
| Travel between Namibia and South Africa |
16 750 |
9 715 |
| (Johannesburg, Cape Town) |
16 750 |
9 715 |
| Travel between Namibia and Angola |
16 750 |
9 715 |
| (Windhoek, Luanda) |
16 750 |
9 715 |
| Travel between South Africa and Angola |
21 750 |
12 615 |
| (Johannesburg, Cape Town, Luanda) |
21 750 |
12 615 |
| Travel between South Africa and Botswana |
21 750 |
13 250 |
| (Johannesburg, Cape Town, Maun) |
21 750 |
13 250 |
| Travel between South Africa and Zimbabwe |
21 750 |
13 250 |
| (Johannesburg, Cape Town, Vic Falls) |
21 750 |
13 250 |
| Travel between Southern Africa and Ghana |
25 500 |
14 790 |
| (Johannesburg, Cape Town, Accra, Windhoek) |
25 500 |
14 790 |
| Travel between South Africa, Namibia and Zambia |
16 800 |
9 744 |
| (Johannesburg, Cape Town, Windhoek, Lusaka) |
16 800 |
9 744 |
| Travel between Namibia and Botswana |
n/a |
9 500 |
| Travel between Namibia and Zimbabwe |
n/a |
9 500 |
| Travel between Namibia and Europe |
40 250 |
26 250 |
| Travel between Southern Africa and Europe |
40 250 |
26 250 |
| (Johannesburg, Cape Town, Lusaka, Maun, Vic Falls, Luanda) |
40 250 |
26 250 |
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| Excess Baggage Payment |
| Miles can be used for excess luggage over allotted weight in additional increments of 5 kilos up to a maximum of 30kg per flight (one way only). |
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Kilograms |
Mileage |
Regional |
1 - 5 kg |
800 Miles |
Regional |
5 - 10 kg |
1 600 Miles |
Regional |
10 – 15 kg |
2 400 Miles |
International |
1 – 5 kg |
1 100 Miles |
International |
5 – 10 kg |
2 200 Miles |
International |
10 15 kg |
3 300 Miles |
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| Award ticket Reversals and Charges |
| Award Ticket Reversal will be allowed within the system. This option will only be available if the member has not already used (flown) the Award ticket as requested. On reversal the member will be penalized with a certain percentage allowing Air Namibia to recuperate some costs as allocated in time and resources for the redemption, and e-ticketing process. |
| The miles deducted will vary according to Tier; Silver members will be penalized 25% of points used for the redemption. This implies that if a Silver member requested redemption for 1000 miles, and a reversal is done the member will only be allocated 750 miles back into his account. |
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| Tier |
% Penalty |
SILVER |
25% |
GOLD |
15% |
PLATINUM |
0% |
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| Tier |
Expenditure fees |
Fee NAD |
Miles |
SILVER & GOLD |
Card Replacement fee |
100 |
200 |
SILVER & GOLD |
Change your awards ticket (after issue) |
150 |
400 |
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| Corporate Clients |
| Air Namibia has also introduced the Corporate Client component to the Reward$ Programme. Corporate Management enables the companies to accumulate miles through its employees being members of the Programme. |
| The members accumulate miles in both the corporate account as well as the employee’s account, depending on directives from the Corporate. For more information on the Corporate Client enrollment, please contact our Call Centre at Tel: +264 61 2996111/6333/6444 or Call.Center@airnamibia.aero |
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