E-Ticketing
An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. This form of airline ticket is rapidly replacing the old paper tickets.
Once a reservation is made, an e-ticket exists only as a digital record in the airline computers. Customers usually print out a copy of their receipt which contains the record locator (e.g. RCK23) or reservation number and the e-ticket number. (e.g. 186 2100333777)
Checking in with an e-ticket
To check in with an e-ticket, the passenger usually comes to the check-in counter and presents the confirmation or reservation code. In some airlines it's not even necessary to present the code, as the reservation is confirmed solely on the basis of the passenger's identity. After confirming the reservation, the passenger checks-in his/her luggage and is given a boarding pass.
Online Check – in
Queuing at busy check – in counters is now a thing of the past, thanks to our online “self check – in” system.
Other benefits of using our online self check – in system apart from saving time normally spent in the queue include the opportunity to choose your own seat, peace of mind knowing that you have been accepted on the flight even before you leave for the airport and being in full control of your journey.
Instead of waiting till you are the airport – if you are in possession of an electronic ticket bought online or through a ticketing agent – all you have to do is go straight to our online “self check – in” facility on our website, and check yourself in from the convenience of your own home or office.
The following are the basic and easy steps you need to follow to have the pleasant experience of checking yourself in.
Log onto our website at www.airnamibia.com.na and then click on the ‘Online Self check – in button and it will take you straight to the online check – in page.
- Choose the language of your choice from options provide, i.e. English, German or Portuguese.
- Identify yourself using one of the three options you prefer, comprising either:
- Your e-ticket number, the number starting with 186 on your e-ticket receipt, representing the three digit numeric code for Air Namibia.
- Your family name and flight details
- The number of the credit card with which your e-ticket was purchased, then click on “continue”
- After a successful passenger identification session, your flight details will be displayed, click “continue” and follow instructions and guidance provided by the system.
- At the relevant stage through the check-in process, the system will assign you a seat number, which you may change by clicking on the “change” button. A seat map will show you your current seat as well as other seats available to choose from should you want to change. After selecting the new seat, click continue and you will now see a PDF version of your boarding pass on the screen, which you can print your own printer at home. Should you experience problems printing your boarding pass, please contact your nearest contact office.
- If you experience problems during the online self check-in process, feel free to contact the Air Namibia representative(s) using contact details provided online.
The system opens for online “self check-in” 24 hours before departure of each flight, and closes 3 hours before the scheduled flight departure time.
When you arrive at the airport and have only hand luggage, Proceed directly through Immigration and Security Control to the boarding gate with your printed boarding pass and passport. If you have luggage which needs to be checked in, you don’t have to wait in a queue- go to the designated Air Namibia Baggage Drop off counter for self check-in passenger, drop your luggage there and proceed to your boarding gate.
Every time you fly Air Namibia, please go straight to our airline’s dedicated website at www.airnamibia.com.na and check yourself in anytime within the window period mentioned above.
e – Worldtracer
If your checked baggage is missing, one of our passenger agents will be pleased to complete a Property Irregularity Report (P.I.R.) for you. It is very important that you provide the agent with as much information as possible about the bag, including a good description of all contents, as this will be of great help in locating it. All information gathered will be entered into our WorldTracer Baggage tracing system, which is used by most airlines worldwide. Our local representative will contact you during your stay at your destination to keep you informed on the status of our search and will also inform you about possible compensation limits and reimbursement procedures for any emergency purchases.
New: You can also monitor the status of your missing or delayed baggage online with the WorldTracer Baggage tracing system. Enter the reference number from your P.I.R. and your last name to access details of your file. Access to your file will allow you to see (1) if we have located your baggage and (2) if delivery of your baggage has been arranged. This direct access also allows you to send us a message about any updated information you wish to add to your file.
Once your baggage is located, all efforts will be made to deliver it to you in a secure manner, as soon as possible. The P.I.R. will include the local baggage office telephone number so that you may also inquire about the status of your bag.
Upon your return home
Once you are back home, our Central Baggage Department will be responsible for communicating with you. Please be aware that we must receive your written request for compensation within 21 days of your return. In order to evaluate your file effectively, we ask that you kindly send us the following documents to the address below: the original P.I.R./report that was provided to you, your original airline ticket (or copy of E-ticket), any applicable receipts, any other relevant supporting documentation, and a brief overview of the situation including any details of which you would like us to be aware.
For international flights:
All lost/damaged baggage claims will be treated in accordance with the provisions of the Montreal Convention and its amendments.
In order to provide you with better service, Air Namibia is a member of SITA WorldTracer.
Liability limitations
As Air Namibia is not signatory of the IATA Interline Agreement, we are unable to accept baggage transferred from another airline, nor can we transfer it to another airline. To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure, when you check in. Air Transat cannot be responsible for baggage that is not checked in at that time. We thank you for your understanding.
Please note that Air Transat is not responsible for valuables, including but not limited to: fragile or perishable articles, currencies, electronics, keys, eyeglasses and eyewear, computers, medication and small medical devices placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See What you can bring for size and weight.
All sporting equipment is accepted only with a signed Limited Release, releasing Air Transat from any claim in regards to damage. For this reason, it is highly recommended that you arrange travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See what you can bring for size and weight.
Should you be travelling with a bag that is already damaged, one that is showing signs of age and wear, and/or packed beyond capacity, you will be asked to sign a Limited Release Form to limit the airline's liability in this respect, before this item is accepted at check-in. We thank you for your understanding.
Air Namibia will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance.
Do not hesitate to contact us for baggage claims and mishandlings
Air Namibia
Baggage Claims
Tel. +264 61 299 6163
Fax. +264 61 299 6198
E-mail: baggageclaims@airnamibia.aero
The support agents at the Air Namibia Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us.
